Privacy and Data Protection

Our policy documents are available for download in PDF format. Click on the heading to download. If you have any questions or do not see a policy addressing your particular enquiry, please get in touch.

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  • Privacy Statement
    This Privacy Statement outlines your rights to privacy and our commitment to safeguarding your personal data. VSware’s ambition is to be fully transparent in our privacy practices and the choices you can make regarding your personal data that is processed by VSware.
  • Website Terms & Conditions
    Our Website Terms & Conditions cover the use of this website (our products and services carry separate terms) and any data collected through enquiries, in addition to the use of cookies to provide compliance with the EU Cookie Law.

  • Online Payments Terms & Conditions
    Our Online Payments Terms & Conditions policy document sets out procedures which are to be followed when making payments online with VSware.  Note if your school utilises it’s own Merchant bank account, please refer to your school’s online payments terms & conditions policies which will be available on their website.

  • VSware API Terms & Conditions
    VSware API Terms & Conditions policy document sets out procedures which are to be followed.

  • Cookie policy
    VSware's cookie policy document outlines our approach to cookies, ensuring transparency and compliance with data regulations.
  • Data Portability
    Our Data Portability policy outlines the procedures supporting a smooth and compliant transition to alternative data processing services. It explains how schools can request and retrieve their data in structured, machine‑readable formats, in line with statutory requirements under the EU Data Act and relevant Irish legislation.

Data Retention:
School Thing Limited retains personal data only for as long as necessary to fulfill the purpose of processing, including to meet our customers' expectations, fulfill contractual commitments, or comply with legal obligations. Data processed within core application and support systems is stored for the duration of the customer contract. When personal data is no longer required, it is securely deleted or anonymised for statistical use.VSware retains personal data only for as long as necessary to fulfill the services requested by our Customers or to comply with legal and regulatory requirements. Specifically, data is stored for the duration of the customer's active contract, plus a reasonable period after your last interaction with us to resolve any pending queries or maintenance needs. When the personal data that we collect is no longer required in this way, we destroy or delete it in a secure manner.

Data Deletion:
You have the right to request the deletion of your personal data. For personal data processed within the VSware application where your school determines the purposes and means of processing, the school acts as the Data Controller. In these cases, School Thing Limited acts strictly as a Data Processor, and deletion requests must be directed to the school administration. If you contact us directly at privacy.vsware@visma.com regarding data held within the application, we will redirect your request to the relevant school for their instruction and review. For any processing activities where VSware acts as the Data Controller, you can submit a request directly to privacy.vsware@visma.com.